FAQs



Low-income individuals and families who meet federal and local income requirements are eligible for rental assistance. This includes veterans, transportation workers, construction workers, laborers, and individuals with disabilities. Semi-skilled workers in various professions are also encouraged to apply.

The processing time for rental assistance applications is approximately 14 days. This time may vary slightly depending on the completeness of your application and submitted documents.

The monthly rental assistance benefit amount ranges from $1,100 to $1,700. The exact amount is based on factors such as household size, income level, and local housing costs.

Document submission is required to verify your information and eligibility for rental assistance. This may include proof of income, identification, and rental agreements to ensure that applicants meet the program’s requirements.

You will need to submit documents such as proof of income (e.g., pay stubs, tax returns), identification (e.g., driver's license, social security card), and your rental agreement or lease. Additional documents may be requested if necessary.

If you have dependents under the age of 18, you should indicate this on your application. Including dependents can increase your benefit amount to better accommodate your household's needs.

1. Login your NALIHC account

2. Select "Set-up Direct Deposit" from the Menu/Navigation list.

3. Fill out the Direct Deposit Form

4. Click "Update"

1. Visit the portal link sent to your email when the card is shipped.

2. Click "Enroll"

3. Fill out the Form

4. Click "Activate" When Done

To continue receiving rental assistance, you must certify your eligibility once a month. This can be done online or through mail. You have 14 days after your certification date to complete the process. Failure to certify on time may result in a delay or denial of benefits.

Yes, you may still qualify for rental assistance even if you are receiving other government benefits. This rental aid will not affect your other benefits, as long as you meet the eligibility criteria for the program.

The default method for receiving rental assistance is via debit card. Once you are issued a debit card , your benefits will be loaded onto it each month. If you prefer, you may choose to receive your benefits via direct deposit after your debit card has been issued.

Yes, individuals and families affected by the COVID-19 pandemic, especially those with reduced income or employment disruptions, are encouraged to apply for rental assistance. The program is designed to support those facing financial hardships related to housing.

If your application is denied, you will receive a notice explaining the reason for the denial. If you believe there was an error or if your circumstances change, you may have the option to appeal the decision or reapply with updated information.

We recommend applying for rental assistance as soon as possible if you are experiencing housing difficulties. Early application ensures that you can begin receiving benefits promptly and helps avoid potential delays in your rent payments.